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Warranty

1) What does this warranty cover?
a. Covers defects in materials used to manufacture your product.
b. Covers defects in workmanship under normal use.
c. Covers broken components under normal use.

2) What will you do to correct problems?
a. Products will be repaired, replaced, or refunded depending on the customers’ needs and defect with the product.

3) How long does coverage last?
a. All TMG Industrial products come with a 1-year non-transferable warranty when purchased from our website, amazon, or directly from us.
b. Some products come with an extended warranty.

4) What isn’t covered?
a. Damage of a product resulting from negligence.
b. Damage of a product resulting from unauthorized modification of the product.
c. Damage caused by natural disaster.
d. Damage caused due to not following the user manual.
e. Damage caused from natural wear on parts that are designed to wear out (chisels, blades, etc).
f. Damage caused by use in an environment that the product is not designed for.
g. Theft or loss of a product.

5) To start a claim please email us at cs@tmgindustrial.com with the following information.
a. Name
b. Phone number
c. Address
d. Product model number
e. Product serial number (found stamped on a metal plate on the product)
f. Where the product was purchased (including purchase number if known)
g. Date of purchase
h. A description of the defect
i. Photographs of the product showing any defects